Orders: All orders MUST be placed at least 48 hours in advance. However, that's no guarantee of availability. The earlier you book your event, the better, to insure availability. We often have events scheduled 4-6 months out, but most of the time we will be able to accommodate an order with a 1-2 week notice.
Deposits: All orders $100 or less will be due in full at time of booking in order to save your place on the calendar. Orders over $100 will require a 50% deposit at time of booking, with the remaining balance due 5 days before your event or before your order ships, whichever is earlier.
Cancelations: You may cancel your order up to 14 days prior to your event date, or ship date, whichever is earlier. A total of 10% will be retained on all orders canceled up to 14 days in advance. No refunds will be given if you cancel after 14 days and choose not to reschedule.
Rescheduling: We realize life happens and sometimes you need to reschedule your event. The good news is, cookies freeze beautifully, so we encourage you to keep your order. However, if you MUST rescheduled and I have NOT YET BEGUN to bake your order, you may reschedule one time, based on my availability with no loss of deposit.
Shipping: All orders are shipped USPS 3 day Priority mail unless otherwise requested. An automatic $50 in insurance is covered by the post office, but I HIGHLY recommend purchasing the amount of insurance needed to cover your entire order. It's typically just a few dollars more for shipping. You'll be informed of those costs before shipment. Once cookies are at the post office, I am no longer responsible for them, and the postal insurance will be responsible for any loss or breakage. If you need a specific number of cookies for an event, I highly recommend ordering a few extras to cover any breakage that may happen. All cookies are individually heat-sealed and wrapped in bubble wrap and we have an EXCELLENT track record of minimal breakage on shipped orders. By booking and payment you agree to abide by these policies.
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